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FAQs (General)

Why buy?
Because of our high-quality product, factory price, quick delivery, stylish design, fast product updates, and customer protection. 

What is your wholesale policy or conditions?
Please check the details here Wholesale Policy.

Where is your company located?
We are based in No.2, Cuiwei Road, Xiangzhou District, Zhuhai, Guangdong, China.

How is your difference from an ordinary wholesaler or a third-party e-commerce platform?
We are manufacturer self-build B2B platform and we focus on the baby and toddler clothing production line. 

How is the quality of your clothing?
All clothes listed in the store are Level A with the highest level of the skin, respiratory and eye protection.

What minimum order quantity do you support?
We support minimum order 3 pieces and support mixing different styles, sizes, and colors in the whole store. That means you can minimum order any 3 same or different items in the store. Considering the average cost of shipping, the more you buy, the more you save. 

Are all items in stock?
Yes, 99% of items are in stock. If any items are out of stock temporarily we would contact you before shipping.

How long will it be taken to prepare orders?
Usually, small quantity orders take 1-3 days, large quantity orders may take a longer time.

What shipping methods do you support?
We support DHL, UPS, FedEx, EMS e-packet, Aramex Express, EMS e-Express, SF Express, 4PX Special Line, Air Freight, Quick Vessel Sea Shipping, and China Post Air Mail. We also support other various shipping methods as per customers' unique requirements.

Will there be a logistics tracking number for my order?
Yes, all shipments have a unique tracking number and you will be able to track your shipments anytime anywhere through your account and the official website of the logistics company.

How long does my order take to arrive?
It depends on the shipping method. Express delivery such as DHL, UPS, FedEx, and Aramex will roughly take 1 week. EMS e-Express usually takes 1-4 weeks. Standard shipping EMS e-packet is available to 39 countries and weight limit 2 kg, it usually takes 2-3 weeks. Standard shipping China Post Air Mail is available to worldwide delivery and weight limit 2 kg, it usually takes around 2-5 weeks.

What payment methods do you support?
We support PayPal, Visa Card, MasterCard, American Express Card, Discover Card, WesternUnion, and Bank Transfer (T/T).
We also support Tether (USDT) and USD Coin (USDC) as alternative payment methods. The exchange rate is 1 USDT = 1 USD, 1 USDC = 1 USD.

How many SKU numbers do you have?
Currently, we have thousands of SKUs in stock. We constantly develop new products and have new products every month.

Do you provide free samples?
We don't provide free samples. You pay when you ordering samples.

Do you provide free shipping?
Due to we are not retailers, the shipping cost is different for each shipment, so we don't provide free shipping. Based on our years of partnership with our current logistics suppliers, you can use our existing shipping methods with full confidence. But, if you have your own logistics partners, you also can consider using your own shipping methods.

How do I measure the shipping cost?

You may simply test shipping by selecting "Color", "Size", "Quantity", and "Country" on any product page. You can also test shipping by add items to your shopping cart, click check out, and fill out the delivery address. 

Do I need to create an account?
Yes, you do. It will be convenient for you to add favorite items, add to cart, track your order, keep your shopping records, etc.. Click here to Create My Account.

Do you offer any extra discount?
Yes, we offer an extra discount according to cumulative order amounts, please click here to check Membership & Discount.

Do you provide custom labeling and custom design?
Yes, please click here to check Custom Product Service.

Have more questions?
Please start a live chat. Or click Contact Us to find more contact information.