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FAQs on the COVID-19

Question 1. How will my order be impacted by the recent 2019 novel coronavirus (COVID-19) outbreak?
Answer: Your order will not be impacted. Our operations and production activities have been 100% resumed.

Question 2. Will my shipment get delayed due to the 2019 coronavirus (COVID-19)?
Answer: Shipping and logistics have been gradually resumed. However, deliveries may be delayed in some destination countries due to transportation restrictions. Please consult your local ports or shipping companies for the latest updates. Angoubebe is cooperating with a number of the leading logistics services providers including DHL, UPS, FedEx, Aramex, Air Freight, Sea Shipping (Quick Vessel), 4PX Special Line, YunExpress, EMS Express, EMS e-Packet, and China Post Air Mail, each of which may have varying transit time. Based on the recent orders situation, the transit time of China Post Air Mail, EMS e-Packet and EMS Express would likely delay, so we don't recommend using China Post Air Mail, EMS e-Packet, and EMS Express at the moment (China Post Air Mail and EMS e-Packet have been temporarily delisted in our store, any new update, we will release here). The transit time of DHL, UPS, FedEx, Aramex, 4PX Special Line, YunExpress, Air Freight (for larger order), and Sea Shipping (for larger order) has almost been resumed.

Question 3. Should I be concerned about the risk of contracting the 2019 novel coronavirus (COVID-19) from a package or product shipping from China?
Answer: According to the United States Centers for Disease Control and Prevention (CDC), "There is no evidence to support the transmission of 2019 nCoV (now named COVID-19) associated with imported goods." Authorities are taking strict measures on this public health event, and we are also paying close attention to the situation. You can read more about this, and other frequently asked questions answered by the CDC here. [Hyperlink to https://www.cdc.gov/coronavirus/2019-ncov/faq.html].

Question 4. Can I cancel orders due to the coronavirus (COVID-19)?
Answer: According to the United States Centers for Disease Control and Prevention (CDC), "There is no evidence to support the transmission of 2019 nCoV (now named COVID-19) associated with imported goods."  You can read more about this, and other frequently asked questions answered by the CDC here. [Hyperlink to https://www.cdc.gov/coronavirus/2019-ncov/faq.html]. As such, there is no need to cancel the order due to a coronavirus (COVID-19)-related concern. Angoubebe and the logistics companies are working together to ensure smooth deliveries for each order on Angoubebe.com.